All reviews for Whiskey Appreciation Crate
Back to Whiskey Appreciation Crate-
Jan 14th 2016
Scared to order again
The first one came as others said broken. The entire create was full of broken glass except for one piec-the top to the decanter was intact but I did send an email and a new crate was shipped and received quickly. This time the glass was not broken but it was missing the top piece which thankfully we kept from the first crate but mancrates did not know this was saved and not broken so we were upset at the fact they forgot to ship that piece with our crate because if we did not have this piece from the first order saved or if it was broken, this decanter would be useless and just sit around collecting dust.
This was a Christmas gift for a recently retired Police officer. He loved the gift but I am not sure if I would ever order any glass in the future. It is a great idea but things need to be corrected- fragile shipping and no missing parts :)------------
MAN CRATES EDIT:
Hey there Valerie, so sorry to hear your crate arrived broken! Glad to hear that when you called us we made it right! If you need anything in the future please give us a call at 866-902-7260.
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Oct 28th 2020
Very disappointed
Order performance was very good, but we were very disappointed by the actual appearance of the set. It doesn't look nearly as impressive as on the picture. Looks very average and would of never ordered if saw in person. Low end glass products. The rest was fine
Man Crates Response: Hey there, thank you for your feedback! Apologies that you were disappointed in the gift you received! We do our best to offer a great experience and value for the price and we're sad to hear we missed that mark for you. Give us a call at 866-902-7260 and we'd be happy to work with you to make this right.
-Team Man Crates
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Dec 28th 2015
More bad news
Ordered this as a Christmas gift for my imbibing brother. The mailman delivered, and as mentioned in other reviews, the box was not labeled "fragile" or otherwise padded. Upon picking it up, it was immediately clear that the glass inside had been smashed into little bits. I called ManCrates immediately to see what they could do, and they responded with remarkable customer service - they sent me another crate quickly and in time for Christmas. A+ for that - exceeding all expectations in terms of service. However, once that 2nd crate was finally pried open on Christmas, the craftsmanship was lacking. Both whiskey glasses had numerous bubbles in the glass, including a few really big ones that almost bleed into the inside of the glass - literally a millimeter between where your whiskey sits and an air pocket. This was a total bummer on Christmas, especially after all that went into this purchase already. The decanter was perfect and the peripheral goodies were well and fine. Despite the unique business model and A+ customer service, ManCrates fell way short in terms of shipping practices and aspects of product quality.
__________MAN CRATES EDIT:
Hey Joseph,
Sorry to hear the glasses had some air bubbles in them! We'd be happy to get those resent out to you ASAP! Give us a call at 866-902-7260 and we'll get you hooked up ASAP!
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Nov 29th 2017
No words can't describe my feelings
OMG. just got my whiskey appreciation crate and man do I have to say, it is absolutely, 100% hands down, the biggest DISAPPOINTMENT EVER!!! First off, I spent nearly 20 mins trying to open it without breaking anything using the $2.99 pry bar they send you before figuring out that one side is simply glued on! How about marking it so people know how to open it!!! Only to realize I spent 150$ on peanuts, literally peanuts! The glasses aren't even anything special, I should have went to Walmart and got a liquor set that would have come with delicious whiskey in it and a more durable bottle, three bags of PEANUTS and an ice tray for a third of the price!!! #ihatepecans. Man crates thanks for peanuts, I mean nothing!!! I guess words can describe my feelings...
Man Crates Response: Hey there Jesse, so sorry to hear that you were disappointed in your crate. We feel that we're offering a product that most folks will love and are offering a personalized laser etched glass items a competitive price. The glassware you can get at Walmart, while certainly inexpensive, is not custom etched by awesome lasers, and probably won't be as durable as our high thickness Libby Highball glasses, and hand-blown glass decanter. Also, so sorry to hear you felt the crate was too hard to open, we do pride ourselves on a challenging opening experience and we're sorry to hear that the person that purchased this gift for you didn't consider that you may not enjoy the challenge when opening the crate. Just a note as well, our crate actually contains three different bags of snack nuts, hand-crafted Squirrel Brand Spiced Peppercorn Peanuts, Salted California Pistachios and That being said, we feel terrible that you didn't have an awesome experience with the gift you received and Sahale Snacks Cranberry Pecans (sorry that the person buying this for you didn't know you were adverse to pecans #welovepecans, but understand you may not). We stand behind everything we send. and we'd be happy to send you something more your speed (with no pecans) that we're sure you'll enjoy. Please give us a buzz at 866-902-7260 or send over an email to guys@mancrates.com and we'll get you hooked up with something you'll enjoy! We look forward to the opportunity to make this right.
Cheers,
Team Man Crates -
Jun 17th 2016
All glass was broken
I opened up my awesome man crate with my beautiful wife waiting in anticipation. Upon opening, I can see the remains of the glass. Not one piece of glass was in tact.
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MAN CRATES EDIT:
Joe,
Sorry to hear your order arrived broken! Give us a call at 866-902-7260 or send over an email to guys@mancrates.com and we'll get a replacement out to you ASAP!!
Cheers,
Team Man Crates